Horsham Prints & Webs

At Horsham Prints & Webs, we take pride in offering personalised apparel that is custom-made to your specifications. Each product is crafted with utmost care and attention to detail. Due to the nature of personalised items, we have implemented a non-returns policy to ensure a consistent and satisfactory experience for all our customers. Please carefully review the following policy before placing your order:

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Personalised Items: All items that are customised or personalised according to your specific requests, including but not limited to monogrammed apparel, custom-printed designs, and individually tailored garments, are non-returnable.

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Quality Assurance: We strive to maintain the highest standards of quality and workmanship in our personalised apparel. Before shipping, each item undergoes a thorough quality control process to ensure it meets our standards. In the unlikely event that your item arrives with a defect or an error on our part, please contact our customer support within [number of days] of receiving your order for assistance.

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Accurate Order Information: It is crucial to provide accurate information when placing your order for personalised apparel. This includes verifying the correct spelling of names, selecting the appropriate size, colour, and design options, and providing any other necessary details. We strongly encourage you to double-check all order information before finalising your purchase to avoid any disappointment.

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Design Approval: For personalised items that require design approval, such as custom artwork or logo placement, we provide a digital proof for your review. It is your responsibility to carefully examine the proof and ensure all elements are accurate before giving your approval. Once you have approved the design, changes cannot be made, and the item is non-returnable.

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Sizing and Fit: We provide detailed sizing charts and guidelines to assist you in selecting the correct size for your personalised apparel. It is essential to refer to these resources and choose the appropriate size. Please note that we cannot be held responsible for incorrect size selection or any changes in your measurements after placing the order.

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Exceptions: Our non-returns policy applies to all personalised apparel, but in some exceptional cases, we may consider exchanges or refunds at our discretion. These cases typically involve manufacturing defects, errors on our part, or other extraordinary circumstances. Please contact us within 24 hours of receiving your order if you believe your situation warrants an exception.

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Cancellation Policy: Once an order for personalised apparel is placed and confirmed, it immediately enters our production process. Therefore, cancellation requests can only be considered within 4 hours of placing the order. After this time frame, cancellations are not possible, and the order is non-refundable.

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We understand the importance of your satisfaction and will make every effort to address any concerns or issues that may arise within the boundaries of this non-returns policy. Our dedicated customer support team is available to assist you with any questions you may have regarding personalised apparel.

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By placing an order for personalised apparel with Horsham Prints & Webs, you acknowledge and agree to the terms and conditions outlined in this non-returns policy.

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Please reach out to us if you have any queries or require further assistance.